RETURNS & EXCHANGE POLICY
Date Posted: 14th October 2023
100% MONEY BACK GUARANTEE
At Peppers Australia we are so confident you will love our product, we offer a 100% money back guarantee. If you are not happy with the product after purchase, simply return it for a full purchase price refund, minus the shipping and returns price which is not refundable.
AGREEMENT
If you place an order with us, either online or in-store, you are acknowledging that you agree to our Return and Exchange Policy.
The use of ‘we’, ‘us’, ‘our’ and “Peppers Australia” refers to Peppers Australia Pty Ltd.
FAULTY RETURNS
Your experience is important to us, and we want you to be satisfied with your purchase. If the products you’ve purchased are faulty, wrongly described, or different from the sample shown we do apologise. We’re more than happy to process a refund or exchange. Just follow the returns process below in-store or online.
If you think your product is faulty, please return it to us for assessment. There will be times the manufacturer will need to also assess the item, to determine the eligibility of a full refund. If the product is deemed to be faulty by management and/or the manufacturer, all product and return postage costs will be reimbursed.
CHANGE OF MIND
At Peppers Australia, customer satisfaction is paramount. That is why if you are not 100% satisfied with your purchase we will accept returns or exchanges within 14 days, provided the item/s are in their original packaging. All refunds and exchanges are still at the discretion of Peppers Australia.
NB: Original postage costs will not be refunded. Product sales value ONLY will be refunded or credited to the customer.
Returns exceeding 14 days will have the option of an in-store credit only at the discretion of management.
REQUIREMENTS
All returns are to be securely packaged with a tracking number provided to us and at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, Peppers Australia will cover the return postage for standard shipping ONLY. If you choose to return your product via express post or courier, or any other method that is not a standard shipping charge, including adding insurance, Peppers Australia will only return the portion of the return shipping that would be deemed ‘regular’ postage costs.
WHEN WILL PEPPERS AUSTRALIA PAY FOR RETURN POSTAGE?
- If the product is faulty
- If the product received is different from the product purchased
WHEN WON’T PEPPERS AUSTRALIA PAY RETURN POSTAGE?
- If you have ordered the wrong product
- Have simply had a change of mind
HOW TO RETURN A PURCHASE
Refunds will be made using the same payment method used to purchase the item. i.e. cash, credit card. You will be notified once the refund has been processed.
MAIL RETURNS
When posting your exchange or refund, please include a copy of your receipt or invoice making sure the following information is included on the form provided:
- Name
- Address
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- Proof of purchase
Once your returned item is received and deemed an appropriate return, we will process your exchange/refund.
Please note additional remote area postal charges and optional postage extras are non-refundable.
CONTACT US
Peppers Australia welcomes your comments regarding this Returns and Exchanges Policy. If you have any questions about this Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 1300 073 773
Post: Peppers Australia Pty Ltd
PO Box 306,
Boronia VIC 3155
AUSTRALIA
