SHIPPING POLICY

Date Posted: 5th January 2026

SHIPPING DELAYS

There are currently no known delays.

SHIPPING POLICY AGREEMENT

Through processing an order online or an over-the-phone mail order, you are agreeing to our ‘Shipping Policy’, if you do not agree with our policy then do not place an order with our store.

In this policy the use of ‘we’, ‘us’, ‘our’ and “Peppers Australia” refers to Peppers Australia Pty Ltd.

POSTAL SERVICE

Peppers Australia uses Australia Post when possible for phone and online orders within Australia. For overseas orders, we also use Australia Post who then use a third party shipping company at their discretion.

TRACKING

All orders will carry a postal tracking number. You will be notified of your purchase tracking number via email as soon as your parcel has been dispatched.

You can check these tracking numbers through the Australia Post website.

COST

Shipping Terms & Conditions – Quoted Shipping

1. Shipping Quote Requirement
   Shipping costs are not included in the listed product prices and will be quoted separately based on the delivery address, order size, and preferred shipping method.
2. Quote Validity
   All shipping quotes are valid for [14] days from the date of issue. If the order is not confirmed within this period, a new quote may be required.
3. Approval Before Dispatch
   Orders will only be processed and dispatched once the customer has approved the shipping quote in writing (email confirmation is acceptable) and full payment has been received.
4. Delivery Timeframes
   Estimated delivery times will be provided with the shipping quote. These are estimates only and may vary due to carrier delays or unforeseen circumstances.
5. Risk & Responsibility
   Risk in the goods passes to the customer upon dispatch from our premises. We are not liable for delays, loss, or damage once the goods are in transit, but we will assist in lodging claims with the carrier where applicable.

DELIVERY SCHEDULE

Provided that the products ordered are in stock and the full payment has been received the delivery time can take between 3-10 business days (Monday to Friday excluding public holidays) from the date the payment is received. For remote and isolated locations, or busy periods this delivery time may be longer.

If the products are not in stock and need to be ordered then this delivery time will extend beyond the previously outlined delivery time frame of 3 – 10 business days. For the current status of your order please contact customer service at orders@peppersaustralia.com.au.

Please contact our mailing house on orders@peppersaustralia.com.au for advice on international shipping orders and time frames.

Postage costs for all international orders are POA.

Although every effort is made to ship your order according to the estimated delivery times provided, delivery times may vary due to changes in supply, or circumstances beyond our control. If your order has not arrived after the estimated delivery time, please contact us.

We will use all reasonable efforts to deliver your order to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

RECEIVING YOUR ORDERS

We provide tracking numbers for all orders, for your convenience.

Overseas orders are posted using basic tracking and require a signature upon arrival, unless other prior arrangements have been made.

Unless otherwise indicated, we will deliver your order to the address indicated on your Order Confirmation.

All risks and costs associated with providing an incorrect delivery address shall remain with the customer.

CONTACT US

Peppers Australia Pty Ltd welcomes your comments regarding this Shipping Policy. If you have any questions about this Policy or would like further information, please contact us on the following options.

Call: 1300 073 773
Post: Peppers Australia Pty Ltd
PO Box 306,
Boronia VIC 3155
AUSTRALIA

SHIPPING DELAYS

We work closely with Australia Post to ensure we keep you updated with as much delivery information as possible.

We are unaware of any current Shipping Delays.

To keep track of your parcels. please follow the link below for the current status of your order: https://auspost.com.au/mypost/track/

The Peppers Australia team will do everything we can to assist in the timely delivery of your parcels.